Latency Commitment
ARYACO commits to provide an average monthly roundtrip delay of 5 milliseconds or less within ARYACO 's network in North America. Any Customer who experiences average latency in excess of 5 milliseconds for any calendar month may request a two-day Service Credit foe ach additional 3ms latency.

Network Availability Commitment
ARYACO commits to provide 100% availability each month for your connection within ARYACO 's network in North America. Any Customer who experiences availability of the network connection of below 100% in any calendar month may request a one-day Service Credit for each whole hour of unavailability in such month in excess of the above minimum commitment.

Server Hardware Service

ARYACO commits to provide replacement of malfunctioning components within 2 hours. Customers will receive 1 day credit for each additional 2 hours.

 

Service Credit Specifications
In the event ARYACO fails to achieve any Service Level Commitment, at your request, ARYACO will credit your account in accordance with the applicable remedy set forth above in connection with such Service Level Commitment and subject to the following:

 

Exclusions
This SLA applies to all Dedicated Internet Access service and related equipment only. ARYACO will not be responsible for, and Service Credits will not be issued in connection with, any failure by ARYACO to meet a Service Level Commitment by reason of any of the following:

ARYACO may modify the Service Level Commitments and your remedy for the failure by ARYACO to meet any Service Level Commitment at any time. Such modifications shall be deemed effective immediately upon either posting of the modified SLA on the ARYACO web site.