General FAQ's:

• Where is your datacenter located?
• What type of network is used for the servers?
• How much bandwidth is available at datacenter for connectivity?
• What in case of power failures at datacenter?
• Do you have any IP that can be used to test latency and ping?

Virtual Dedicated Servers:

• What is a Virtual Dedicated Server?
• What is Virtuozzo Control Panel?
• How long does it take to setup the server?
• Which control panel do I get with the server?
• Do I get root access?
• Can I use my own nameservers?
• How many sites can be hosted on the server?
• Do you allow IRC?
• Where can I backup the files from the server?

Managed Dedicated Servers:

• What is Managed Dedicated Server?
• How are the managed dedicated servers different from virtual servers?
• What type of hardware is available for the server?
• Which operating systems can be installed on the server?
• Do you charge anything for server reboots?
• Do you charge anything for reinstalling operating system?
• Can I upgrade memory and storage after I get the server?

Server Management:

• How can I manage my virtual server?
• Can you transfer sites from my old server?
• Can you help me troubleshoot my server issues?
• Can you install and configure this app on my server?
• My sites are slow and I don't know why. Can you check?
• Can you help me secure my server?

Support:

• What type of support is available for the servers?
• How long does it take for my support query to get answer?
• Do you support third party applications that I installed on my server?
• How much assistance do you provide for my server?
• How long does it take to reboot my server?

 

 

Where is your datacenter located?
Our Network Operations Centre (NOC) is located at the DataBank Data Center in Dallas, Texas.

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What type of network is used for the servers?
The network architecture utilizes Foundry and Cisco carrier class routing and switching equipment to provide a Highly Redundant and Highly Available Multi-Homed Internet Aggregation Hub. Utilizing Foundry RX16 and Cisco 6500 series switches and routers to provide up to 3.84 Tbps of switching and routing capacity. This coupled with multiple Gigabit trunks from multiple Internet service providers makes DataBank.s IP Hub one of the most robust in the industry.

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How much bandwidth is available at datacenter for connectivity?
We have 10Gbps of Network Interconnections with Level 3, Broadwing, Savvis, Sprint and Time Warner to Assure the Best Performance

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What in case of power failures at datacenter?
We have following power backups:
# TXU fault tolerant electrical grid
# 3000 amps of 480v input power . Riser A
# 3000 amps of 480v input power . Riser B
# 800 KVA MGE UPS Systems - Riser A
# 800 KVA MGE UPS Systems - Riser B
# 2.0 megawatt generator (5000 gallon tank) Riser A
# 2.0 megawatt generator (5000 gallon tank) Riser B

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Do you have any IP that can be used to test latency and ping?
Latency Test: 72.232.208.24

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What is a Virtual Dedicated Server?
Virtual Private Servers are the most advanced step in server virtualization technology. They are used to partition a single physical server into many isolated virtual private servers. Each virtual private server looks and behaves exactly like a real networked server system, complete with its own set of init scripts, users, processes, filesystems, etc.

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What is Virtuozzo Control Panel?
VZCP is a web-based tool for Virtuozzo administrators to perform many VE and Virtuozzo server management tasks from any computer with appropriate Internet or network access without loading client software.

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How long does it take to setup the server?
Virtual servers are setup within 4 hours of the order.

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Which control panel do I get with the server?
You can get cPanel, Plesk, Directadmin, Webmin on your VPS.

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Do I get root access?
Yes, you get full root access.

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Can I use my own nameservers?
Yes, you can use your own nameservers.

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How many sites can be hosted on the server?
There is no explicit limit on number of sites that can be hosted. You can host as many sites as you want upto the resource limits of the server.

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Do you allow IRC?
No. IRC hosting is not allowed.

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Where can I backup the files from the server?
We provide remote FTP backup space for backups.

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What is Managed Dedicated Server?
Managed Dedicated Servers provide high-quality, secure hosting solutions for any and all of your business' Web applications, including e-commerce, customer support and mission-critical communications - while keeping price to a minimum. All SurfSpeedy Dedicated servers are fully managed to ensure utmost performance, security and reliability. Our staff monitor your server 24 hours a day 7 days a week and are there to help you when assistance is needed.

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How are the managed dedicated servers different from virtual servers?
Virtual Private Servers have multiple virtual hosting environments or VEs on one physical host (computer) whereas a fully Dedicated Server has only one customer (you) on the physical host.

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What type of hardware is available for the server?
You can choose from different CPU brands and processor speeds and customise memory and storage as per your requirements. For data redundancy, we also provide RAID setups.

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Which operating systems can be installed on the server?
Following OS are available for servers:
* CentOS 4.x - Free
* Fedora Core 4 - Free
* FreeBSD 6.X (unsupported) - Free
* Debian (unsupported) - Free
* Redhat Enterprise Server 3 $27.00/mo
* Windows Standard 2003 $30.00/mo
* Windows Web Edition $20.00/mo

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Do you charge anything for server reboots?
At Surfspeedy server Reboots are always free and if you need assistance our engineers are available to assist you. If your server experiences a hardware failure we will replace it within 4 hours.

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Do you charge anything for reinstalling operating system?
No. OS reloads are free.

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Can I upgrade memory and storage after I get the server?
Yes, you can upgrade memory / storage even after your server is setup.

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How can I manage my virtual server?
You can manage your virtual server using Virtuozzo Power Panel, which provides controls to start / stop your server and manage resources.

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Can you transfer sites from my old server?
Yes, we can transfer sites from your old server. Just open a ticket at support, and we will get the sites transfered.

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Can you help me troubleshoot my server issues?
Yes, we provide support for all issues related to operating system and control panels.

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Can you install and configure this app on my server?
Yes, we can install and configure applications required by you on your server.

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My sites are slow and I don't know why. Can you check?
We help you optimize the sites and server for high performance.

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Can you help me secure my server?
Yes, we can audit and update your server for high security.

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What type of support is available for the servers?
Our staff are available 24 hours a day 7 days a week to assist you. Our Support solution includes: 24/7 Toll-Free Tech Support. 24/7 Live Chat Online trouble ticket submission.

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How long does it take for my support query to get answer?
With chat and telephone support we strive to answer your call imediately with an aver wait time of 14 seconds. Email / Ticket support inquiries are typically RESOLVED within 1 hour. Be careful when comparing hosting companies. Many claim a response time of 5 minutes which is typically an email stating we have received your ticket and are working on it... At SurfSpeedy we strive to resolve your ticket within 30 minutes.

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Do you support third party applications that I installed on my server?
No, we do not support third party applications installed on the server.

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How much assistance do you provide for my server?
Server troubleshooting - we will help you trouble shoot it and make recommendations for performance improvements based on our observations.

Have a 3rd party application that isn't working correctly?
We'll provide our best effort to help you get it working.

If your server experiences a hardware failure we will replace it within 4 hours. Each managed dedicated server is provided with an initial security hardening which includes the installation of a firewall to help protect your server. If your server is compromised our support staff will assist in recovering it and restoring it back to operational condition.

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How long does it take to reboot my server?
Reboots are generally complete in 20 minutes.

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